Organizations run on undocumented, improvised processes that resist traditional automation. The 'Bitter Lesson' in AI suggests general, scale‑driven approaches can outperform handcrafted, process‑specific systems. If true, firms may leapfrog process mapping by deploying broad AI agents that succeed despite organizational chaos.
— This reframes AI adoption strategy, investment, and workplace design by arguing scale‑first AI can beat bespoke enterprise process engineering.
Ethan Mollick
2025.07.28
100% relevant
Huising’s process‑map CEO quote ('This is even more fucked up than I imagined'), 43% of workers using AI informally, and Sutton’s Bitter Lesson illustrated via AlphaZero.
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