Complaint Concentration as Governance Risk

A tiny share of individuals repeatedly use formal complaint channels to trigger outsized administrative action, creating persistent resource drains, skewed public statistics, and perverse incentives for institutions. Governments and agencies need provenance‑aware reporting, spam‑adjusted public metrics, and procedural safeguards (filing thresholds, identity verification, aggregation rules) to prevent a few actors from distorting policymaking and oversight. — Left unchecked, concentrated complainant strategies can capture public institutions, drive costly investigations, mislead legislatures and media with raw totals, and produce politically salient but unrepresentative narratives that reshape policy.