Google Makes Help Pages Chat‑First

Google is testing a Gemini‑powered 'Ask Google Help' that summarizes support articles and routes direct links into a chatbot interface by default, while still offering a secondary 'View Sources' link. The change replaces immediately visible, authored documentation with an AI mediation layer for troubleshooting on many account and Chrome support pages. — When major platforms default users to AI assistants for official help, they shift editorial control, complicate provenance and error correction, and create new regulatory and consumer‑protection questions about transparency and liability.