Cities sometimes meet calls for police reform by creating new offices or oversight units rather than new operational agencies. Those offices can expand existing pilots on paper (for example, B‑HEARD in New York) without scaling the workforce, budget, or legal authority needed to remove police from dangerous mental‑health responses.
— This idea highlights a recurring gap between reform rhetoric and implementation capacity that shapes whether civilians or police actually handle urban crises.
Rafael A. Mangual
2026.03.23
100% relevant
Mayor Zohran Mamdani’s announcement of an Office of Community Safety and the cited limits of the B‑HEARD pilot (responding to about a quarter of mental‑health 911 calls in its neighborhoods) exemplify the pattern.
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