Platforms Turn Conversations Into Reviews

Platforms are increasingly using AI to harvest and summarize user conversations into canonical product reviews and sentiment dashboards that live on the platform rather than in the original threads. Those AI‑made reviews surface as search results and product screens, packaged as authoritative summaries rather than direct quotes from commenters. — This reframes who counts as an authority for consumer guidance, concentrates commercial influence in platforms, and raises questions about consent, provenance, moderation, and monetization of user speech.