A policy lever where agencies publish firm review timelines and must refund application fees if they miss the deadline, creating a credible, low-cost enforcement mechanism to speed approvals. Pennsylvania’s PAyback program paired the guarantee with audits and process changes and saw dramatic drops in permit and professional-license wait times and an elimination of an environmental-permit backlog.
— If adopted more widely, fee‑refund guarantees could become a scalable state-level fix to chronic permitting and licensing delays that block housing, energy, and workforce deployment.
Shawn Regan
2026.03.04
100% relevant
Pennsylvania’s PAyback program under Governor Josh Shapiro: published timelines, published performance targets, procedural audits across agencies, quantitative results (e.g., business filings from 14 days to 1; doctors’ licenses 43 to 5 days; only five refunds issued).
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