Platform companies can intentionally redesign checkout flows (timing of tip prompts, default visibility) to shift compensation balance between base wages and voluntary tips. Measured effects can be large and rapid — NYC regulators say changes tied to a local wage rule cut average tips from $2.17 to $0.76 and cost drivers >$550M over two years.
— This reframes gig‑platform regulation: interface design is a de‑facto wage policy tool that regulators, labor advocates and antitrust authorities must control alongside formal pay rules.
BeauHD
2026.01.15
100% relevant
NYC Department of Consumer & Worker Protection report documenting app changes (post‑assignment tipping prompt) and a quantified tip decline and $550M aggregate loss; actors: DoorDash, Uber Eats, NYC regulator.
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